FAQ's

Yes, we do background change. We find and create background which is perfect for your image form our resource and experience e.g. beaches, gardens, rooms, walls, neon lights… and try to fulfil your requirements, but in case you need something extra and unique then you have to upload the background image by yourself.

No, at pixelphant we don’t ask for copyright on edited/retouched photo. Customers are always the only copyright owner.

Pixelphant guarantees 100% satisfaction, but still you are not happy from our service please follow these steps:
1. Firstly, request for free correction. Our designer might misunderstood your given instructions. In free correction please provide additional instructions and explanation, which helps our designer to know your requirement more properly.
2. In any case you are sure that this designer will never deliver your desired output, Please ask for designer change to work for your photos.

Here in pixelphant we got various turnaround time depends upon the service you choose i.e. 24 hours, 48 hours etc. If we are not able to deliver edited image on time, you can ask for full refund. In case your project contain unclear instruction, we will send you email for more clear and specific requirement. During the waiting time for your response, the timing will be stopped.

We reject your order only when one of our experienced team member evaluate your photos that you upload and select wrong complexity or when you upload photos in wrong category. In that case we will cancel your project, update you via email and provide full refund ASAP.

In pixelphant well experienced graphic designer work on your given photos. A single photo passes from different people having different quality and then final quality check. We believe in providing high quality end result in given time period.

Pixelphant provides you reference picture that can describe how and what service you want for your image. If you want skin retouching service as same as reference picture then you just have to tell us in instruction box that retouch my photo as same as the reference picture and that’s it. We’’ edit the same for you.

As soon as pixelphant complete your project you got an email notification with a specific link which will redirect you to the order page from where you can download your edited images.

For background changing other than Product photograph need some favour from you. Please follow below given instructions:
1. Upload your main Image (eg: Your-photo.jpg) and the background Image (eg: background.jpg) in the same order,
2. Set background.jpg as Reference Picture, So that we will use that in editing and you don’t have to pay for that,
3. Order the service and you just have to pay for main Photo.

We do accept most useable RAW format like CRW, CR2, NEF, RAW, RW2, TIF, TIFF.

No, Pixelphant don’t buy anything for customer. You have to provide reference image to us and you get that from professional stock photo agencies.

Yes, here in Pixelphant we assure you that your photo original as we as edited will remain with us and we will never going to publish your photo unless you grant us full permission regarding this.

Yes, mail your concern to customer care and pixelphant will delete your photos and account within a week.

No, you don’t have to buy our credits. You can pay by using PayPal Payment gateway.

If you are facing issue during Login, just try below given suggestions:
1. Make sure you are typing correct Email & Password. Clink “Forget password” if you are not sure about your password.
2. If still you are facing problem send Email to Customer support with your issue.