Learn how to outsource image editing with PixelPhant

FAQ's

Will you claim the copyright?

No, at PixelPhant we don't ask for copyright on edited/retouched photo. Customers are always the only copyright owner.

What can I do if I am unhappy with your work?

Pixelphant guarantees 100% satisfaction, but still you are not happy with our service please follow these steps:
1. Firstly, request for free correction. Our Retouchers might misunderstand your given instructions. In case of correction, please provide additional instructions and explanation, which helps our Retoucher to know your requirement more properly.
2. In any case, you are sure that this Retoucher will never deliver your desired output, Please ask to change the Retoucher to work on your photos.

How long do I need to wait for your work?

Here in PixelPhant we got various turnaround time depends upon the service you choose i.e. 24 hours, 48 hours etc. If we are not able to deliver edited image on time, you can ask for full refund. In case your project contains unclear instruction, we will send you email for more clear and specific requirement. During the waiting time for your response, the timing will be paused.

Under what conditions do you reject my order?

We reject your order only when one of our Order Review Team evaluate your photos and spot that you selected wrong complexity or when you uploaded photos to the wrong category. In that case, we will cancel your project, update you via email and ask you to correct the order with the right specifications.

How does PixelPhant work?

At PixelPhant our highly experienced Retouchers work on your given photos. A single photo passes from our quality-control and then we deliver it to you. We believe in providing high-quality end result in given time period.

What is a reference picture?

PixelPhant provides you reference picture that can describe how and what service you want for your image. If you want skin retouching service as same as reference picture then you just have to write that in the additional instruction field to retouch your photos as same as the reference picture.

How do I receive the files?

As soon as PixelPhant complete your project you got an email notification with a specific link which will redirect you to the order page from where you can download your edited files.

How to order Background Removal or White Background service?

For background change please follow the instructions:
By default the background color is white for the background change service but you can select your preferred color from the background color picker

Do you accept RAW images online?

Yes, we accept most of the RAW formats like CRW, CR2, NEF, RAW, RW2, TIF, TIFF etc.

Will my photos (and edited photos) be safe?

Yes, here at PixelPhant we assure you that all your photos, the original as we as edited will remain with us and we will never going to publish, share or distribute it to any other person or organization other than you unless you grant us full permission regarding this.

Can I close my account or delete my photos?

Yes, email your concern to customer care and our Accounts Team will delete your photos and account within a week.

I don't have Debit or Credit Card, can I buy your credits?

No, you don't have to buy our credits. You can pay by using PayPal Payment gateway.

What should I do if I cannot login?

If you are facing issue during Login, just try these suggestions:
1. Make sure you are typing correct Email & Password. Click "Forget password" if you are not sure about your password.
2. If you are still having issues with login, send an email to our Customer Support at [email protected]