How User-Generated Content Can Boost Your eCommerce Business

Updated on February 27, 2024 in Ecommerce by

How User-Generated Content Can Boost Your eCommerce Business

Imagine a world where the content consumer craves isn’t dictated by studios and corporations but created by users i.e., You! That’s the thrilling reality of User-Generated Content (UGC), where everyday people are the leading lights of entertainment, information, and marketing.

The days are gone of passive consumption. You can now share your delicious recipe on TikTok, unravel a historical mystery on YouTube, or design the next fashion trend on Instagram. The possibilities are endless, and the audience is hungry for your unique perspective.

User-Generated Content is reshaping different industries. Brands are jilting glossy ads for everyday people using their products. News sites are featuring citizen journalists on the front page. Businesses are tapping into the collective creativity of their customers to innovate and grow.

The era of user-generated content is here, and it’s becoming more than just a trend. So, Are you ready to be a part of it? Let’s find out in detail.

What is User-Generated Content?

Apple - #ShotOniPhone Campaign
Source: Apple

User-Generated content circles various promotional materials generated and shared by a brand’s users rather than the brand itself. It can include images, videos, ratings, reviews, gifs, and audio commonly found on social media platforms. 

UGC generally is unpaid or unsponsored content. Its authenticity is valuable for enhancing a brand’s credibility. 

Imagine scrolling through Instagram and stumbling upon a friend’s reel unboxing makeup products. That moment encapsulates user-generated content, capturing genuine expressions of brand affection that have become integral to social media marketing. 

A friend’s recommendation often outweighs a polished advertisement. Notably, over 25% of search results of the top 20 global brands are associated with UGC. 

Do you all recall the “Apple: Shot on iPhone” initiative? Responding to user dissatisfaction with the iPhone camera’s low-light performance, Apple swiftly introduced the #ShotOniPhone campaign to rebuild trust. 

This successful user-generated content strategy restored users’ trust but even minimized development costs, avoiding the necessity to overhaul the iPhone camera.

While user-generated content organically performs, its effectiveness significantly increases when brands strategically plan for it to back specific messages.

How Paid UGC Differs From Unpaid UGC

Paid V/s Unpaid User-Generated Content
Credit: iamdodos & tinek_mood

Paid User-Generated Content has evolved within the e-commerce sector. Brands now pull content spontaneously created by users, showing their products through shared photos, videos, and stories. 

Paid User-Generated content refers to content sponsored by a brand, encouraging users to generate and share content related to a product or service. It differs in:


Paid UGC: Users receive compensation in some form, such as money, products, discounts, or brand exposure, for creating content.

Unpaid UGC: Users create content voluntarily, driven by genuine passion or desire to share their opinions.


Paid UGC: Brands often provide guidelines, prompts, or specific requests to ensure content aligns with their marketing objectives and brand voice. They may also have more control over distribution.

Unpaid UGC: Users generate and share their content on their platforms, resulting in less brand control over messaging or distribution.

Posting Channels

Paid UGC: Users directly publish content on their brand profiles.

Unpaid IGC: Users spontaneously share content on their profiles. 

Reach and Engagement

Paid UGC:  Brands can target specific audiences and promote content to reach a wider audience, potentially leading to higher engagement.

Unpaid UGC: It relies on organic reach and user networks, which can be limited but may result in deeper engagement with genuine enthusiasts. 

Benefits of User-Generated Content in eComm 

Benefits of User-Generated Content in eCommerce
Source: Meta

Quickly, you find yourself immersed in posts from favourite eCommerce brands, navigating across pages and channels. According to surveys, 83% of people use Instagram to explore new products, and 80% rely on the platform to make purchase decisions. 

The significance of the User-Generated Content strategy for eCommerce is evident, as it enhances the authenticity of an online store, instilling trust through genuine endorsements from original buyers.

We all agree that it is word-of-mouth on a digital scale makes it one of the best marketing tools. Ever wondered how? Let’s get into the benefits of UGC.

Building Trust And Credibility

What makes UGC remarkable? It shows real customer experiences, which resonates more with potential buyers than brand-created content. It lends it a distinctly raw and authentic quality. 

Unlike a model in a studio, genuine users sharing their honest opinions about a product contribute to its credibility. It builds trust by presenting genuine product usage and results.

With social content influencing 91% of shoppers, their preferences undergo significant sway. Every brand aims to be an influencer, emphasizing the imperative for brands to prioritize building trust with their target audience.

Positive reviews, testimonials, and user-created posts/reels serve as social proof. It influences buying decisions by validating product value and customer satisfaction. 

Boost Conversion Rate

A noteworthy benefit of UGC is its potential to boost eCommerce revenue. 

A jeans brand named Salsa Jeans saw a 17.27% increase in conversion rates during the peak of the COVID-19 pandemic by incorporating UGC galleries in their online shopping experience. 

This approach generated more online revenue and built a sense of community, encouraging loyalty and advocacy among customers. When satisfied customers share their shopping experiences organically, it amplifies the brand and reaches new audiences through their networks. 

Whether in footwear, cosmetics, consumer goods, fashion, apparel, or other sectors, online brands are capitalizing on the conversion impact of UGC. Regardless of your eCommerce industry, the advantages of user-generated Content are evident.

Content Curation V/s Content Creation

Adopting a ‘curator’ role for your content person proves beneficial amid time constraints and resource limitations. Continuously encouraging and curating customer content alleviates the pressure of content creation. 

Leveraging opportunities such as positive feedback, questionnaires, and hashtags helps supplement your social strategy and provides a refreshing break from self-generated content. 

Increase Engagement And Reach

We’ve discussed the revenue-boosting aspect of UGC, but let’s not overlook its impact on engagement. 

While focusing on conversions is crucial, monitoring consumer enthusiasm for participating in your brand’s fandom is equally significant. UGC has the potential to elevate this engagement factor significantly.

UGC + SEO = More Traffic

In the world of e-commerce, UGC and SEO work together. Having UGC on your site can significantly impact your search engine ranking. 

User-generated content often contains keywords and phrases that match with audience search results. This content acts like a treasure trove of search-friendly language, enhancing your SEO and drawing more organic traffic to your online store. 

This continuous flow of fresh content keeps your site working, making it more attractive to search engines and potentially boosting your visibility and ranking.

Visual Reviews

The reason UGC boosts conversions and engagement is quite evident. When integrated into the website, UGC transforms into powerful visual reviews. It offers customers tangible testimonials they can see. 

Unlike written reviews, visual reviews speak for themselves and naturally enhance the conversion journey. In this visually-driven world, catering to this preference by showcasing galleries of customer content reinforces the importance of your products from the customer’s perspective.

Impact of UGC on Ecommerce Marketing

To explain the impact, let’s take an example. A user on Instagram spots someone doing a haul of their stylish sneakers. It immediately captivates the user and makes them promptly click the brand link in the post. 

That’s the beauty of user-Generated Content shaping the eCommerce market. But how do we measure its real impact?

Studies show that 80% of consumers say user reviews and photos impact purchase decisions. Websites featuring user-generated content see a 3.2% increase in conversion rates, meaning more people add items to their carts. Engagement also skyrockets, with UGC posts receiving 28% higher likes and comments than brand-made ones.

So, how do we track this magic? We dive into Key Performance Indicators like:

  • Sales: Did UGC campaigns lead to more purchases?
  • Engagement: How many likes, comments, and shares did UGC content get?
  • Website Traffic: Did UGC drive more visitors to your online store?
  • Brand Sentiment: What do people say about your brand in UGC?

Key Performance Indicators (KPIs)

Key Performance Indicators for User-Generated Content

Selecting the right Key Performance Indicators (KPIs) is crucial for assessing the impact of your user-generated content (UGC). 

Metrics like conversion rates, engagement levels, and click-through rates provide valuable insights into the effectiveness of your UGC campaigns. Keeping a close eye on these KPIs helps you understand how well your UGC connects with your audience and if it’s achieving the desired outcomes, such as increased sales, improved engagement, or more website visits.

The Prospect of UGC in eCommerce Marketing

As eCommerce has seen changes, what lies ahead for UGC in marketing? Let’s delve into possible trends and advancements.

Next Frontier: AI And UGC 

Incorporating artificial intelligence into user-generated content curation is poised to transform how brands present and avail such content. AI-driven algorithms can efficiently sort through extensive UGC, pinpointing the most relevant, engaging, and authentic pieces. 

It saves time and also ensures that UGC reaches the right audience effectively. Machine learning algorithms analyze sentiments, user behaviors, and trends to recommend the most compelling UGC for marketing efforts. 

Brands rely on AI to curate and display UGC for maximum impact as this technology gains ground. 

The Hike in Video Reviews

YouTube shorts and Reel reviews are becoming more popular. Users sharing their opinions through videos are more engaging and convincing than standard text-based reviews. 

According to Afnan Usmani, Head of Marketing at FlexiPCB, “These videos help build trust with potential customers and offer a dynamic and informal way to showcase your products or services.”

Customisation And UGC

Customizing the user experience with UGC is set to be a significant trend in the coming years. Brands will use data and AI to tailor content to individual customer preferences, behaviors, and demographics. 

This customized UGC enhances the user experience, making it more engaging and relevant. It increased customer satisfaction and loyalty. By displaying UGC that resonates with their interests, brands can establish a connection that deepens the emotional bond with their audience.

AI analyzes vast amounts of user-generated content, from photos and videos to reviews and social media buzz. It opens doors to hyper-targeted campaigns that resonate deeply with customers, boosting engagement and conversion rates.

Additionally, AI can automate tasks like curating UGC content, saving marketers valuable time and resources. It’s a win-win for brands and customers both, creating a more delightaful shopping experience.

Successful Examples of UGC

In the fashion industry, user-Generated Content (UGC) isn’t merely a supporting role; it takes center stage, captivating audiences and keeping designers attentive. 

Whether reviews on the red carpet or any uploaded content on billboards, UGC is the protagonist in this story. It’s the modern version of word-of-mouth, changing how fashion brands engage with their audience by bringing authenticity and relatability to your brand story.

Burberry – Art of the Trench

Burberry - Art of the Trench
Source: Burberry

Burberry’s famous campaign, “Art of the Trench,” invited users to share photos of themselves wearing Burberry trench coats. The campaign featured a website displaying these photos, celebrating the enduring charm of the trench coat.

“Art of the Trench” is a dynamic tribute to the trench coat and the individuals who proudly wear it. This project represents a collaboration between Burberry, users, and some of the world’s top creators. 

By encouraging customers to share their trench coat stories, Burberry seamlessly blended its rich heritage with contemporary flair. It crafts an engaging digital platform that perfectly encapsulates the brand’s timeless yet modern essence.

Balmain –  #BALMAINARMY Campaign

Balmain - #BALMAINARMY Campaign
Source: Balmain

Balmain’s #BALMAINARMY campaign transformed luxury fashion with user-generated content. Led by Olivier Rousteing, this initiative encouraged customers to share their Balmain-styled photos. It showcased a diverse range of individuals with unique styles and backgrounds.

By saliently presenting user-generated content, Balmain amplified the voices of its global audience. It broke traditional luxury norms and fostered a community-driven narrative. 

This campaign revolutionized high fashion, making it more accessible and relatable while preserving sophistication.

Glossier – #MaskForce Campaign

Glossier - #MaskForce Campaign
Source: Glossier

A beauty brand called Glossier has effectively applied user-generated content to promote its products. Unlike traditional marketing, which relies on professional models and staged product images, Glossier highlights its customers. 

By acknowledging the beauty within its diverse customer base, Glossier uses its strength to endorse the brand. 

When Glossier launched its Mega Greens Galaxy Masks, thousands of customers eagerly shared photos of themselves using the mask with the hashtag #MaskForce. Glossier capitalized on this engagement by reposting their photos. It fosters a sense of community and further excitement among users. 

Customers find authenticity in the experiences shared by their peers, making Glossier’s approach a successful and engaging UGC marketing strategy.

Calvin Klein – #MyCalvins Campaign

Calvin Klein - #MyCalvins Campaign
Source: Calvin Klein

Fashion brands find creating UGC campaigns highly effective, driving increased traffic, conversions, and ROI.

An iconic example is in Brooke Shields’ words, “Nothing comes between me and my Calvins.” It made a connection among the followers through underwear. Calvin Klein later encouraged people to share #MyCalvins on Instagram and to share what this means to them.

It sparks a viral trend with over 190,000 tagged photos. This campaign resonated deeply with youth, surpassing influencer posts and paid ads. 

By involving their audience and inspiring them to share their experiences, Calvin Klein gained millions of followers on every social media platform.

Marc Jacobs – #CastMeMarc Campaign

Marc Jacobs - #CastMeMarc Campaign
Source: Marc Jacobs

Marc Jacobs introduced a lower-priced line for fresh faces and everyday fashion enthusiasts over supermodels in 2014. The open casting lasted a week and drew models and fashion maniacs.

It created a buzz and boosted participation with its time-sensitive nature. This approach allowed Marc Jacobs’ audience to engage with the brand and anticipate its representation on the runway and social media. 

The campaign garnered over 70,000 posts, which the brand considered a remarkable success. It promoted the brand through User Generated Content aligned with its tone and values. 

This initiative garnered media attention and attracted a new audience eager for ads featuring “non-models.”

Reebok – PureMove Bra

Reebok - PureMove Bra Campaign
Source: Reebok

The PureMove Bra posed an exciting challenge for its e-commerce campaign. With its unique motion-sensor technology and adaptive design, most consumers had never encountered such a sports bra. 

Reebok sent interactive ads to target customers to showcase the benefits of personalized support. These ads encouraged viewers to jump five times to use their phones to demonstrate the discomfort of their current bras. 

The brand achieved remarkable success through the campaign. Reebok’s ads reached over two million users and boasted a 2.55% click-through rate and an eight-second interaction time.


Leveraging user-generated content in eCommerce marketing is the quickest way of gaining trust among today’s discerning social media users. However, UGC must align with both your audience and your brand. 

Each user-generated content strategy is unique, molded by your preferred audience and perspectives. It offers endless possibilities for exploration. This approach isn’t solely about pushing sales but promoting community and meaningful conversations about your brand.

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